Privacy policy

Last updated: 30 September 2026

This Privacy Policy explains what personal information Norvalia collects when you visit norvalia.shop or buy from us, why we collect it, who we share it with and the rights you have over it. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who Is Responsible for Your Data

Norvalia (norvalia.shop) is the data controller for the personal information described in this policy. Our business address is 74 North Western Street, Manchester M12 6DX, United Kingdom (correspondence address only – not a shop or showroom), and you can reach us about privacy at contact@norvalia.shop.

2. What We Collect

Type of information	Examples	When we collect it
Device and browsing information	Browser type, IP address, time zone, cookies, pages viewed	Automatically, when you visit our website
Order information	Name, billing and delivery address, email address, phone number	When you place an order
Payment information	Card or wallet details	At checkout – processed directly by Stripe; we never see or store full card numbers
Communications	Messages, emails and phone enquiries	When you contact us

 

3. How We Use It

•        To fulfil your order: taking payment, arranging delivery, sending order and dispatch confirmations and invoices.

•        To look after you: answering questions and handling returns, refunds and service requests.

•        To keep things safe: screening orders for possible fraud and risk.

•        To improve our website: using analytics to understand how our site is used.

We process this information because it is needed to carry out our contract with you, to meet our legal obligations, for our legitimate interests in running and protecting our business, or – for non-essential cookies – with your consent.

4. Who We Share It With

We never sell your personal information. We only share it where needed for the purposes above or to comply with the law:

•        Shopify, which powers our online store and has its own privacy policy.

•        Stripe, which processes card and wallet payments securely.

•        Our delivery partners, who receive your name, delivery address and phone number to deliver your order and book your delivery day.

•        Authorities, where we are required to by law or regulation.

5. Cookies

We use cookies to make our website work, remember your preferences and understand how visitors use the site. Full details are in our Cookie Policy.

6. How Long We Keep It

We keep order records for as long as needed to fulfil your order, handle any returns or warranty questions and meet our legal and accounting obligations. We then delete or anonymise them.

7. Your Rights

If you live in…	Your rights include
The UK or the EEA (UK GDPR / GDPR)	Access to your data, correction, deletion, restricting how it is used, and data portability
California (CCPA)	The right to know what information we collect and the right to ask us to delete it

 

To use any of these rights, email contact@norvalia.shop. If you are unhappy with how we have handled your data, you can also complain to the UK Information Commissioner's Office (ico.org.uk).

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.

9. Contact Us About Privacy

For any question about your personal data, please contact:

•        Email: contact@norvalia.shop

•        Phone: +447552478089

•        Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)

•        Business address: Norvalia, 74 North Western Street, Manchester M12 6DX, United Kingdom (correspondence address only – not a shop or showroom)