Payment Policy

Last updated: 30 September 2026

Paying for your Norvalia order is simple and secure. Every payment is processed by Stripe, one of the world's leading payment providers, and your card details never touch our systems.

1. Payment Summary

Topic	Details
Payment processor	Stripe (PCI DSS Level 1 certified)
Accepted methods	Visa, Mastercard, American Express, Apple Pay, Google Pay
Currency	Pounds Sterling (GBP £). Norvalia is not VAT-registered, so prices shown are final
When you are charged	Once, at the moment you place your order
Order confirmation	Order received email within minutes of payment; dispatch confirmation email when your order ships
Security	256-bit SSL encryption on every page, 3-D Secure bank authentication
Refunds	To the original payment method within 10 days of approval
Declined payment	No order is placed and no goods are reserved

 

2. How We Keep Your Payment Safe

•        Encryption: our whole website uses an industry-standard 256-bit SSL certificate, so all information you send is encrypted.

•        Card data stays with Stripe: your card number, CVV and PIN are sent directly to Stripe and are never stored on Norvalia's systems.

•        Fraud protection: Stripe Radar uses machine learning to screen payments for fraud.

•        Bank verification: your bank may ask you to confirm the payment using 3-D Secure.

3. Prices and Charges

All prices are shown in GBP and include everything you pay. Delivery to any UK address is free, and no extra fees are added at checkout. You are charged once, when you place your order – there are no recurring or hidden charges.

4. Order Confirmation

As soon as your payment is successful, you receive an email confirming we have received your order, usually within a few minutes. We then email you again when your order is dispatched – as explained in our Terms of Service, this dispatch confirmation is when the contract between us is formed.

5. Extra Verification

Some payments may require 3-D Secure authentication by your bank. For higher-value orders, we may also carry out an additional check before dispatch. If this is needed, we will contact you by email or phone.

6. If Your Payment Is Declined

If a payment does not go through, your order is not placed and no items are reserved. Common reasons include incorrect card details, insufficient funds, an expired card or a security check by your bank. Please check your details or contact your bank, then try again.

7. Refunds

Approved refunds are returned through Stripe to your original payment method within 10 days. Your bank may take a few extra days to show the refund on your statement. See our Returns & Refund Policy for full details.

8. Payment Questions

You can reach our customer service team using the details below. We usually reply within 24 hours on business days.

•        Email: contact@norvalia.shop

•        Phone: +447552478089

•        Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)

•        Business address: Norvalia, 74 North Western Street, Manchester M12 6DX, United Kingdom (correspondence address only – not a shop or showroom)